1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
|
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html>
<head>
<link rel="STYLESHEET" href="mailman-install.css" type='text/css' />
<link rel="first" href="mailman-install.html" title='GNU mailman - installation Manual' />
<link rel='last' href='about.html' title='About this document...' />
<link rel='help' href='about.html' title='About this document...' />
<link rel="next" href="node47.html" />
<link rel="prev" href="node45.html" />
<link rel="parent" href="front.html" />
<link rel="next" href="node47.html" />
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name='aesop' content='information' />
<title>14 Troubleshooting</title>
</head>
<body>
<div class="navigation">
<div id='top-navigation-panel' xml:id='top-navigation-panel'>
<table align="center" width="100%" cellpadding="0" cellspacing="2">
<tr>
<td class='online-navigation'><a rel="prev" title="13 create your first"
href="node45.html"><img src='previous.png'
border='0' height='32' alt='Previous Page' width='32' /></a></td>
<td class='online-navigation'><a rel="parent" title="Front Matter"
href="front.html"><img src='up.png'
border='0' height='32' alt='Up one Level' width='32' /></a></td>
<td class='online-navigation'><a rel="next" title="15 platform and operating"
href="node47.html"><img src='next.png'
border='0' height='32' alt='Next Page' width='32' /></a></td>
<td align="center" width="100%">GNU Mailman - Installation Manual</td>
<td class='online-navigation'><img src='blank.png'
border='0' height='32' alt='' width='32' /></td>
<td class='online-navigation'><img src='blank.png'
border='0' height='32' alt='' width='32' /></td>
<td class='online-navigation'><img src='blank.png'
border='0' height='32' alt='' width='32' /></td>
</tr></table>
<div class='online-navigation'>
<b class="navlabel">Previous:</b>
<a class="sectref" rel="prev" href="node45.html">13 Create your first</a>
<b class="navlabel">Up:</b>
<a class="sectref" rel="parent" href="front.html">Front Matter</a>
<b class="navlabel">Next:</b>
<a class="sectref" rel="next" href="node47.html">15 Platform and operating</a>
</div>
<hr /></div>
</div>
<!--End of Navigation Panel-->
<h1><a name="SECTION0011400000000000000000"></a><a name="troubleshooting"></a>
<br>
14 Troubleshooting
</h1>
<p>
If you encounter problems with running Mailman, first check the question and
answer section below. If your problem is not covered there, check the
<a class="ulink" href="http://www.list.org/help.html"
>online help</a>, including the
<a class="ulink" href="http://www.list.org/faq.html"
>FAQ</a> and the
<a class="ulink" href="http://wiki.list.org/x/AgA3"
>community FAQ wiki</a>.
<p>
Also check for errors in your syslog files, your mail and web server log files
and in Mailman's <span class="file"><var>$prefix</var>/logs/error</span> file. If you're still
having problems, you should send a message to the
<span class="email">mailman-users@python.org</span> mailing list<a name="tex2html7"
href="#foot636"><sup>7</sup></a>; see
<a class="url" href="http://mail.python.org/mailman/listinfo/mailman-users">http://mail.python.org/mailman/listinfo/mailman-users</a> for more
information.
<p>
Be sure to including information on your operating system, which version of
Python you're using, and which version of Mailman you're installing.
<p>
Here is a list of some common questions and answers:
<p>
<ul>
<li><strong>Problem:</strong> All Mailman web pages give a 404 File not found
error.
<p>
<strong>Solution:</strong> Your web server has not been set up properly for
handling Mailman's CGI programs. Make sure you have:
<p>
<ol>
<li>configured the web server to give permissions to
<span class="file"><var>$prefix</var>/cgi-bin</span>
<p>
</li>
<li>restarted the web server properly.
</li>
</ol>
<p>
Consult your web server's documentation for instructions on how to do
check these issues.
<p>
</li>
<li><strong>Problem:</strong> All Mailman web pages give an "Internal Server
Error".
<p>
<strong>Solution:</strong> The likely problem is that you are using the wrong
user or group for the CGI scripts. Check your web server's log files.
If you see a line like
<p>
<div class="verbatim"><pre>
Attempt to exec script with invalid gid 51, expected 99
</pre></div>
<p>
you will need to reinstall Mailman, specifying the proper CGI group id,
as described in the <a href="building.html#building">3</a> section.
<p>
</li>
<li><strong>Problem:</strong> I send mail to the list, and get back mail saying the
list is not found!
<p>
<strong>Solution:</strong> You probably didn't add the necessary aliases to the
system alias database, or you didn't properly integrate Mailman with
your mail server. Perhaps you didn't update the alias database, or your
system requires you to run <b class="program">newaliases</b> explicitly. Refer to
your server specific instructions in the <a href="mail-server.html#mail-server">6</a> section.
<p>
</li>
<li><strong>Problem:</strong> I send mail to the list, and get back mail saying,
``unknown mailer error''.
<p>
<strong>Solution:</strong> The likely problem is that you are using the wrong
user or group id for the mail wrappers. Check your mail server's log
files; if you see a line like
<p>
<div class="verbatim"><pre>
Attempt to exec script with invalid gid 51, expected 99
</pre></div>
<p>
you will need to reinstall Mailman, specifying the proper mail group id
as described in the <a href="building.html#building">3</a> section.
<p>
</li>
<li><strong>Problem:</strong> I use Postfix as my mail server and the mail wrapper
programs are logging complaints about the wrong GID.
<p>
<strong>Solution:</strong> Make sure the <span class="file"><var>$prefix</var>/data/aliases.db</span>
file is user owned by <code>mailman</code> (or whatever user name you used
in the <b class="program">configure</b> command). If this file is not user owned by
<code>mailman</code>, Postfix will not run the mail programs as the correct
user.
<p>
</li>
<li><strong>Problem:</strong> I use Sendmail as my mail server, and when I send mail
to the list, I get back mail saying, ``sh: mailman not available for
sendmail programs''.
<p>
<strong>Solution:</strong> Your system uses the Sendmail restricted shell
(smrsh). You need to configure smrsh by creating a symbolic link from
the mail wrapper (<span class="file"><var>$prefix</var>/mail/mailman</span>) to the directory
identifying executables allowed to run under smrsh.
<p>
Some common names for this directory are <span class="file">/var/admin/sm.bin</span>,
<span class="file">/usr/admin/sm.bin</span> or <span class="file">/etc/smrsh</span>.
<p>
Note that on Debian Linux, the system makes <span class="file">/usr/lib/sm.bin</span>,
which is wrong, you will need to create the directory
<span class="file">/usr/admin/sm.bin</span> and add the link there. Note further any
aliases <b class="program">newaliases</b> spits out will need to be adjusted to point
to the secure link to the wrapper.
<p>
</li>
<li><strong>Problem:</strong> I messed up when I called <b class="program">configure</b>. How
do I clean things up and re-install?
<p>
<strong>Solution:</strong>
<p>
<div class="verbatim"><pre>
% make clean
% ./configure --with-the-right-options
% make install
</pre></div>
<p>
</li>
</ul>
<p>
<br><hr><h4>Footnotes</h4>
<dl>
<dt><a name="foot636">... list</a><A
href="troubleshooting.html#tex2html7"><sup>7</sup></a></dt>
<dd>You must subscribe to
this mailing list in order to post to it, but the mailing list's archives are
publicly visible.
</dd>
</dl>
<div class="navigation">
<div class='online-navigation'>
<p></p><hr />
<table align="center" width="100%" cellpadding="0" cellspacing="2">
<tr>
<td class='online-navigation'><a rel="prev" title="13 create your first"
href="node45.html"><img src='previous.png'
border='0' height='32' alt='Previous Page' width='32' /></a></td>
<td class='online-navigation'><a rel="parent" title="Front Matter"
href="front.html"><img src='up.png'
border='0' height='32' alt='Up one Level' width='32' /></a></td>
<td class='online-navigation'><a rel="next" title="15 platform and operating"
href="node47.html"><img src='next.png'
border='0' height='32' alt='Next Page' width='32' /></a></td>
<td align="center" width="100%">GNU Mailman - Installation Manual</td>
<td class='online-navigation'><img src='blank.png'
border='0' height='32' alt='' width='32' /></td>
<td class='online-navigation'><img src='blank.png'
border='0' height='32' alt='' width='32' /></td>
<td class='online-navigation'><img src='blank.png'
border='0' height='32' alt='' width='32' /></td>
</tr></table>
<div class='online-navigation'>
<b class="navlabel">Previous:</b>
<a class="sectref" rel="prev" href="node45.html">13 Create your first</a>
<b class="navlabel">Up:</b>
<a class="sectref" rel="parent" href="front.html">Front Matter</a>
<b class="navlabel">Next:</b>
<a class="sectref" rel="next" href="node47.html">15 Platform and operating</a>
</div>
</div>
<hr />
<span class="release-info">Release 2.1, documentation updated on July 14, 2013.</span>
</div>
<!--End of Navigation Panel-->
</body>
</html>
|
