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+<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
+<html>
+<head>
+<link rel="STYLESHEET" href="mailman-member.css" type='text/css' />
+<link rel="first" href="mailman-member.html" title='GNU Mailman - List Member Manual' />
+<link rel='contents' href='contents.html' title="Contents" />
+<link rel='last' href='about.html' title='About this document...' />
+<link rel='help' href='about.html' title='About this document...' />
+<LINK rel="prev" href="node24.html">
+<LINK rel="parent" href="node19.html">
+<LINK rel="next" href="node26.html">
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+<META name="description" content="I don't seem to be getting mail from the lists. What should I do?">
+<META name="keywords" content="mailman-member">
+<META name="resource-type" content="document">
+<META name="distribution" content="global">
+<title>7.6 I don't seem to be getting mail from the lists. What should I do?</title>
+</head>
+<body>
+<DIV CLASS="navigation">
+<div id='top-navigation-panel'>
+<table align="center" width="100%" cellpadding="0" cellspacing="2">
+<tr>
+<td class='online-navigation'><a rel="prev" title="7.5 How can I"
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+<td class='online-navigation'><a rel="next" title="8 Digests"
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+ border='0' height='32' alt='Next Page' width='32' /></A></td>
+<td align="center" width="100%">GNU Mailman - List Member Manual</td>
+<td class='online-navigation'><a rel="contents" title="Table of Contents"
+ href="contents.html"><img src='contents.gif'
+ border='0' height='32' alt='Contents' width='32' /></A></td>
+<td class='online-navigation'><img src='blank.gif'
+ border='0' height='32' alt='' width='32' /></td>
+
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+<div class='online-navigation'>
+<b class="navlabel">Previous:</b>
+<a class="sectref" rel="prev" href="node24.html">7.5 How can I</A>
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+<a class="sectref" rel="parent" href="node19.html">7 Changing mail delivery</A>
+<b class="navlabel">Next:</b>
+<a class="sectref" rel="next" href="node26.html">8 Digests</A>
+</div>
+<hr /></div>
+</DIV>
+<!--End of Navigation Panel-->
+
+<H2><A NAME="SECTION002760000000000000000">
+7.6 I don't seem to be getting mail from the lists. What should
+ I do?</A>
+</H2>
+There are a few common reasons for this:
+
+<UL>
+<LI>No one has sent any mail to the list(s) you're on for a little while.
+
+<P>
+To check if this is the case, try visiting the archives of the list
+ (assuming that the list has archives). If the list has no archives, you
+ may have to ask another subscriber. (See Section&nbsp;<A HREF="node9.html#sec:web">3.1</A> for help
+ in finding the list archives.)
+
+<P>
+<span class="note"><b class="label">Note:</b>
+Generally, it is considered
+ impolite to send test messages to the entire list.
+ If you feel a need to test that the list is working and for some reason you
+ cannot simply compose a regular message to the list, it is less disruptive
+ to send a help message to
+ the list request address (LISTNAME-request@DOMAIN) to see if that works,
+ or to contact the list
+ administrator (LISTNAME-owner@DOMAIN) to ask if the list is working.</span>
+
+<P>
+</LI>
+<LI>You were bouncing mail and have had mail delivery (temporarily)
+ disabled by the list software.
+
+<P>
+If your mail provider ``bounces'' too many messages (that is, it tells
+ Mailman that the message could not be delivered)
+ Mailman eventually stops trying to send you mail. This feature allows
+ Mailman to gracefully handle addresses which no longer exist (for example,
+ the subscriber has found a new Internet service provider and forgot to
+ unsubscribe the old address), as well
+ as addresses which are temporarily out-of-service (for example, the
+ subscriber has used up all of the allotted space for his or her email
+ account, or the subscriber's mail provider is experiencing difficulties).
+
+<P>
+Even if you are unaware of any difficulties with your mail provider, it
+ is a good idea to check this. Some popular webmail providers and
+ internet servers are not as reliable as one might assume, nor is the
+ internet as a whole. You may want to also send yourself a test message
+ from another account or ask a friend to send you a test message to make
+ sure your subscribed address is working.
+
+<P>
+To check if this may be the reason you are not receiving messages, log in
+ to the your options page (See
+ Section&nbsp;<A HREF="node9.html#sec:web">3.1</A> for more details on how to do this) and
+ look at your options.
+ If your subscription has been disabled or Mailman has received bounces from
+ your email address, there will be a big banner at the top of this page.
+
+<P>
+To re-enable mail delivery, look for an option marked ``Mail Delivery'' and
+ set it to ``Enabled'' to start receiving mail again.
+ To get rid of your bounce score, you can disable and then re-enable delivery.
+ For more instructions on disabling or enabling mail delivery,
+ see Section&nbsp;<A HREF="node20.html#sec:nomail">7.1</A>.
+
+<P>
+<span class="note"><b class="label">Note:</b>
+Even if you have not been disabled at the time you check, you could be
+ bouncing messages and not have reached the threshold for your
+ subscription to be disabled. You may need to check again.</span>
+
+<P>
+</LI>
+<LI>There is a delay or break in the networks between you and the
+ list server.
+
+<P>
+No matter what many of us would like, the internet is not 100%
+ reliable, nor is it always fast. Sometimes, messages simply take a long
+ time to get to you. Try to be patient, especially if the server is far
+ (in terms of networks, not geography, although often one implies the other)
+ from your internet service provider.
+
+<P>
+To check if this might be causing your problem, you can try pinging
+ the list server or tracing the route between you and it. (Instructions
+ on how to do this varies from platform to platform, so you may want to
+ use a search engine to find those appropriate for you.)
+
+<P>
+</LI>
+<LI>The mail server or Mailman might not be functioning properly. This
+ can happen if the system is overloaded with viruses or spam and the mail
+ system that hosts Mailman has trouble keeping up.
+
+<P>
+To test if this is a case, try visiting the list's web interface and
+ try sending a message to <span class="email">LISTNAME-request@DOMAIN</span> with the command
+ ``<var>help</var>'' (without the quotes) in the <span class="mailheader">Subject:</span>. If
+ neither of these works after a reasonable length of time, this may be
+ the problem. You may wish to contact either the list or site
+ administrator(s).
+</LI>
+</UL>
+
+<P>
+
+<DIV CLASS="navigation">
+<div class='online-navigation'><hr />
+<table align="center" width="100%" cellpadding="0" cellspacing="2">
+<tr>
+<td class='online-navigation'><a rel="prev" title="7.5 How can I"
+ rel="prev" title="7.5 How can I"
+ href="node24.html"><img src='previous.gif'
+ border='0' height='32' alt='Previous Page' width='32' /></A></td>
+<td class='online-navigation'><a rel="parent" title="7 Changing mail delivery"
+ rel="parent" title="7 Changing mail delivery"
+ href="node19.html"><img src='up.gif'
+ border='0' height='32' alt='Up One Level' width='32' /></A></td>
+<td class='online-navigation'><a rel="next" title="8 Digests"
+ rel="next" title="8 Digests"
+ href="node26.html"><img src='next.gif'
+ border='0' height='32' alt='Next Page' width='32' /></A></td>
+<td align="center" width="100%">GNU Mailman - List Member Manual</td>
+<td class='online-navigation'><a rel="contents" title="Table of Contents"
+ rel="contents" title="Table of Contents"
+ href="contents.html"><img src='contents.gif'
+ border='0' height='32' alt='Contents' width='32' /></A></td>
+<td class='online-navigation'><img src='blank.gif'
+ border='0' height='32' alt='' width='32' /></td>
+
+</tr></table>
+<div class='online-navigation'>
+<b class="navlabel">Previous:</b>
+<a class="sectref" rel="prev" href="node24.html">7.5 How can I</A>
+<b class="navlabel">Up:</b>
+<a class="sectref" rel="parent" href="node19.html">7 Changing mail delivery</A>
+<b class="navlabel">Next:</b>
+<a class="sectref" rel="next" href="node26.html">8 Digests</A>
+</div>
+</div>
+<hr />
+<span class="release-info">Release 2.1, documentation updated on 7 October 2003.</span>
+</DIV>
+<!--End of Navigation Panel-->
+
+</BODY>
+</HTML>