Because the admin directory is no longer included, the www directory isn't

either, and that's where the generated docs used to live. So now, make this directory include the generated docs, removing the old IPC7 and LISA-98 directories, and the .tex source files. These latter are moved to the admin repository.
author: Barry Warsaw <barry@python.org> 2007-12-05 17:23:41 -0500
committer: Barry Warsaw <barry@python.org> 2007-12-05 17:23:41 -0500
commit: 3a258ad5cdd98c5705af6c02ba91993b3d382adc (patch)
tree: 85c90c037ee5b5f992c3b291e66c60cab46d9e73 /doc/mailman-install/troubleshooting.html
parent: 18f080804e368c63de499b32717d57701aaf8880 (diff)
download: mailman2-3a258ad5cdd98c5705af6c02ba91993b3d382adc.tar.gz
mailman2-3a258ad5cdd98c5705af6c02ba91993b3d382adc.tar.xz
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+<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
+<html>
+<head>
+<link rel="STYLESHEET" href="mailman-install.css" type='text/css' />
+<link rel="first" href="mailman-install.html" title='GNU mailman - installation Manual' />
+<link rel='last' href='about.html' title='About this document...' />
+<link rel='help' href='about.html' title='About this document...' />
+<link rel="next" href="node47.html" />
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+<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
+<meta name='aesop' content='information' />
+<title>14 Troubleshooting</title>
+</head>
+<body>
+<div class="navigation">
+<div id='top-navigation-panel' xml:id='top-navigation-panel'>
+<table align="center" width="100%" cellpadding="0" cellspacing="2">
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+<td align="center" width="100%">GNU Mailman - Installation Manual</td>
+<td class='online-navigation'><img src='blank.png'
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+<td class='online-navigation'><img src='blank.png'
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+<td class='online-navigation'><img src='blank.png'
+  border='0' height='32'  alt='' width='32' /></td>
+</tr></table>
+<div class='online-navigation'>
+<b class="navlabel">Previous:</b>
+<a class="sectref" rel="prev" href="node45.html">13 Create your first</a>
+<b class="navlabel">Up:</b>
+<a class="sectref" rel="parent" href="front.html">Front Matter</a>
+<b class="navlabel">Next:</b>
+<a class="sectref" rel="next" href="node47.html">15 Platform and operating</a>
+</div>
+<hr /></div>
+</div>
+<!--End of Navigation Panel-->
+
+<h1><a name="SECTION0011400000000000000000"></a><a name="troubleshooting"></a>
+<br>
+14 Troubleshooting
+</h1>
+
+<p>
+If you encounter problems with running Mailman, first check the question and
+answer section below.  If your problem is not covered there, check the
+<a class="ulink" href="http://www.list.org/help.html"
+  >online help</a>, including the
+<a class="ulink" href="http://www.list.org/faq.html"
+  >FAQ</a> and the
+<a class="ulink" href="http://www.python.org/cgi-bin/faqw-mm.py"
+  >interactive FAQ wizard</a>.
+
+<p>
+Also check for errors in your syslog files, your mail and web server log files
+and in Mailman's <span class="file"><var>$prefix</var>/logs/error</span> file.  If you're still
+having problems, you should send a message to the
+<span class="email">mailman-users@python.org</span> mailing list<a name="tex2html7"
+  href="#foot614"><sup>7</sup></a>; see
+<a class="url" href="http://mail.python.org/mailman/listinfo/mailman-users">http://mail.python.org/mailman/listinfo/mailman-users</a> for more
+information.
+
+<p>
+Be sure to including information on your operating system, which version of
+Python you're using, and which version of Mailman you're installing.
+
+<p>
+Here is a list of some common questions and answers:
+
+<p>
+
+<ul>
+<li><strong>Problem:</strong> All Mailman web pages give a 404 File not found
+      error.
+
+<p>
+<strong>Solution:</strong> Your web server has not been set up properly for
+      handling Mailman's CGI programs.  Make sure you have:
+
+<p>
+
+<ol>
+<li>configured the web server to give permissions to
+            <span class="file"><var>$prefix</var>/cgi-bin</span>
+
+<p>
+</li>
+<li>restarted the web server properly.
+      
+</li>
+</ol>
+
+<p>
+Consult your web server's documentation for instructions on how to do
+      check these issues.
+
+<p>
+</li>
+<li><strong>Problem:</strong> All Mailman web pages give an "Internal Server
+      Error".
+
+<p>
+<strong>Solution:</strong> The likely problem is that you are using the wrong
+      user or group for the CGI scripts.  Check your web server's log files.
+      If you see a line like
+
+<p>
+<div class="verbatim"><pre>
+            Attempt to exec script with invalid gid 51, expected 99
+</pre></div>
+
+<p>
+you will need to reinstall Mailman, specifying the proper CGI group id,
+      as described in the <a name="building"></a> section.
+
+<p>
+</li>
+<li><strong>Problem:</strong> I send mail to the list, and get back mail saying the
+       list is not found!
+
+<p>
+<strong>Solution:</strong> You probably didn't add the necessary aliases to the
+      system alias database, or you didn't properly integrate Mailman with
+      your mail server.  Perhaps you didn't update the alias database, or your
+      system requires you to run <b class="program">newaliases</b> explicitly.  Refer to
+      your server specific instructions in the <a href="mail-server.html#mail-server">6</a> section.
+
+<p>
+</li>
+<li><strong>Problem:</strong> I send mail to the list, and get back mail saying,
+      ``unknown mailer error''.
+
+<p>
+<strong>Solution:</strong> The likely problem is that you are using the wrong
+      user or group id for the mail wrappers.  Check your mail server's log
+      files; if you see a line like
+
+<p>
+<div class="verbatim"><pre>
+            Attempt to exec script with invalid gid 51, expected 99
+</pre></div>
+
+<p>
+you will need to reinstall Mailman, specifying the proper mail group id
+      as described in the <a name="building"></a> section.
+
+<p>
+</li>
+<li><strong>Problem:</strong> I use Postfix as my mail server and the mail wrapper
+      programs are logging complaints about the wrong GID.
+
+<p>
+<strong>Solution:</strong> Make sure the <span class="file"><var>$prefix</var>/data/aliases.db</span>
+      file is user owned by <code>mailman</code> (or whatever user name you used
+      in the <b class="program">configure</b> command).  If this file is not user owned by
+      <code>mailman</code>, Postfix will not run the mail programs as the correct
+      user.
+
+<p>
+</li>
+<li><strong>Problem:</strong> I use Sendmail as my mail server, and when I send mail
+      to the list, I get back mail saying, ``sh: mailman not available for
+      sendmail programs''.
+
+<p>
+<strong>Solution:</strong> Your system uses the Sendmail restricted shell
+      (smrsh). You need to configure smrsh by creating a symbolic link from
+      the mail wrapper (<span class="file"><var>$prefix</var>/mail/mailman</span>) to the directory
+      identifying executables allowed to run under smrsh.
+
+<p>
+Some common names for this directory are <span class="file">/var/admin/sm.bin</span>,
+      <span class="file">/usr/admin/sm.bin</span> or <span class="file">/etc/smrsh</span>.
+
+<p>
+Note that on Debian Linux, the system makes <span class="file">/usr/lib/sm.bin</span>,
+      which is wrong, you will need to create the directory
+      <span class="file">/usr/admin/sm.bin</span> and add the link there.  Note further any
+      aliases <b class="program">newaliases</b> spits out will need to be adjusted to point
+      to the secure link to the wrapper.
+
+<p>
+</li>
+<li><strong>Problem:</strong>  I messed up when I called <b class="program">configure</b>.  How
+      do I clean things up and re-install?
+
+<p>
+<strong>Solution:</strong>
+
+<p>
+<div class="verbatim"><pre>
+        % make clean
+        % ./configure --with-the-right-options
+        % make install
+      </pre></div>
+
+<p>
+</li>
+</ul>
+
+<p>
+<br><hr><h4>Footnotes</h4>
+<dl>
+<dt><a name="foot614">... list</a><A
+ href="troubleshooting.html#tex2html7"><sup>7</sup></a></dt>
+<dd>You must subscribe to
+this mailing list in order to post to it, but the mailing list's archives are
+publicly visible.
+
+</dd>
+</dl>
+<div class="navigation">
+<div class='online-navigation'>
+<p></p><hr />
+<table align="center" width="100%" cellpadding="0" cellspacing="2">
+<tr>
+<td class='online-navigation'><a rel="prev" title="13 create your first"
+  href="node45.html"><img src='previous.png'
+  border='0' height='32'  alt='Previous Page' width='32' /></a></td>
+<td class='online-navigation'><a rel="parent" title="Front Matter"
+  href="front.html"><img src='up.png'
+  border='0' height='32'  alt='Up one Level' width='32' /></a></td>
+<td class='online-navigation'><a rel="next" title="15 platform and operating"
+  href="node47.html"><img src='next.png'
+  border='0' height='32'  alt='Next Page' width='32' /></a></td>
+<td align="center" width="100%">GNU Mailman - Installation Manual</td>
+<td class='online-navigation'><img src='blank.png'
+  border='0' height='32'  alt='' width='32' /></td>
+<td class='online-navigation'><img src='blank.png'
+  border='0' height='32'  alt='' width='32' /></td>
+<td class='online-navigation'><img src='blank.png'
+  border='0' height='32'  alt='' width='32' /></td>
+</tr></table>
+<div class='online-navigation'>
+<b class="navlabel">Previous:</b>
+<a class="sectref" rel="prev" href="node45.html">13 Create your first</a>
+<b class="navlabel">Up:</b>
+<a class="sectref" rel="parent" href="front.html">Front Matter</a>
+<b class="navlabel">Next:</b>
+<a class="sectref" rel="next" href="node47.html">15 Platform and operating</a>
+</div>
+</div>
+<hr />
+<span class="release-info">Release 2.1, documentation updated on December 5, 2007.</span>
+</div>
+<!--End of Navigation Panel-->
+
+</body>
+</html>
author	Barry Warsaw <barry@python.org>	2007-12-05 17:23:41 -0500
committer	Barry Warsaw <barry@python.org>	2007-12-05 17:23:41 -0500
commit	3a258ad5cdd98c5705af6c02ba91993b3d382adc (patch)
tree	85c90c037ee5b5f992c3b291e66c60cab46d9e73 /doc/mailman-install/troubleshooting.html
parent	18f080804e368c63de499b32717d57701aaf8880 (diff)
download	mailman2-3a258ad5cdd98c5705af6c02ba91993b3d382adc.tar.gz mailman2-3a258ad5cdd98c5705af6c02ba91993b3d382adc.tar.xz mailman2-3a258ad5cdd98c5705af6c02ba91993b3d382adc.zip