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authorbwarsaw <>2006-09-17 18:16:07 +0000
committerbwarsaw <>2006-09-17 18:16:07 +0000
commit34d6ece8a454e5d1d027ed106ba039a0a88db36d (patch)
tree6dc6f8711b20124ce38491300d5fb95e1c022206 /admin/www/faq.html
parentb7f0fb3c888c1d331c2239fba0b8332a3bf240f2 (diff)
downloadmailman2-34d6ece8a454e5d1d027ed106ba039a0a88db36d.tar.gz
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Copy the mm21 admin directory out of the mm21 branch. We'll svn
external the latter to get that back into the release, but I really don't want to maintain multiple copies of the web pages.
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-&copy; 1998-2006
-Free Software Foundation, Inc. Verbatim copying and distribution of this
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-<!-- start of body cell -->
-<td valign="top" width="90%" class="body"><br>
-See also the <a href="http://www.python.org/cgi-bin/faqw-mm.py">Mailman
-FAQ Wizard</a> for more information.
-
- <h3>Mailman Frequently Asked Questions</h3>
-
-<b> Q. How do you spell this program?
-
-</b><br> A. You spell it "Mailman", with a leading capital "M" and a lowercase
- second "m". It is incorrect to spell it "MailMan" (i.e. you should
- not use StudlyCaps).
-<p> <b> Q. I'm getting really terrible performance for outgoing messages. It
- seems that if the MTA has trouble resolving DNS for any recipients,
- qrunner just gets really slow clearing the queue. Any ideas?
-
-</b><br> A. What's likely happening is that your MTA is doing DNS resolution on
- recipients for messages delivered locally (i.e. from Mailman to
- your MTA via SMTPDirect.py). This is a Bad Thing. You need to
- turn off synchronous DNS resolution for messages originating from
- the local host.
-<p> In Exim, the value to edit is receiver_verify_hosts. See
- README.EXIM for details. Other MTAs have (of course) different
- parameters and defaults that control this. First check the README
- file for your MTA and then consult your MTA's own documentation.
-<p> <b> Q. My list members are complaining about Mailman's List-* headers!
- What can I do about this?
-
-</b><br> A. These headers are described in RFC 2369 and are added by Mailman
- for the long-term benefit of end-users. While discouraged, the
- list admin can disable these via the General Options page. See
- also README.USERAGENT for more information.
-<p> <b> Q. Can I put the user's address in the footer that Mailman adds to
- each message?
-
-</b><br> A. Yes, in Mailman 2.1. The site admin needs to enable personalization by
- setting the following variable in the mm_cfg.py file:
-<p> OWNERS_CAN_ENABLE_PERSONALIZATION = Yes
-<p> Once this is done, list admins can enable personalization for regular
- delivery members (digest deliveries can't be personalized currently). A
- personalized list can include the user's address in the footer.
-<p> <b> Q. My users hate HTML in their email and for security reasons, I want
- to strip out all MIME attachments. How can I do this?
-
-</b><br> A. Mailman 2.1 has this feature built-in. See the Content Filtering
- Options page in the admin interface.
-<p> <b> Q. What if I get "document contains no data" from the web server, or
- mail isn't getting delivered, or I see "Premature end of script
- headers" or "Mailman CGI error!!!"
-
-</b><br> A. The most likely cause of this is that the GID that is compiled into
- the C wrappers does not match the GID that your Web server invokes
- CGI scripts with. Note that a similar error could occur if your
- mail system invokes filter programs under a GID that does not match
- the one compiled into the C mail wrapper.
-<p> To fix this you will need to re-configure Mailman using the
- --with-cgi-gid and --with-mail-gid options. See the INSTALL file
- for details.
-<p> These errors are logged to syslog and they do not show up in the
- Mailman log files. Problems with the CGI wrapper do get reported
- in the web browser though (unless STEALTH_MODE is enabled), and
- include the expected GID, so that should help a lot.
-<p> You may want to have syslog running and configured to log the
- mail.error log class somewhere; on Solaris systems, the line
-<p> mail.debug /var/log/syslog
-<p> causes the messages to go to them in /var/log/syslog, for example.
- (The distributed syslog.conf forwards the message to the loghost,
- when present. See the syslog man page for more details.)
-<p> If your system is set like this, and you get a failure trying to
- visit the mailman/listinfo web page, and it's due to a UID or GID
- mismatch, then you should get an entry at the end of
- /var/log/syslog identifying the expected and received values.
-<p> If you are not getting any log messages in syslog, or in Mailman's
- own log files, but messages are still not being delivered, then it
- is likely that qrunner is not running (qrunner is the process that
- handles all mail in the system). In Mailman 2.0, qrunner was
- invoked from cron so make sure your crontab entries for the
- `mailman' user have been installed. In Mailman 2.1, qrunner is
- started with the bin/mailmanctl script, which can be invoked
- manually, or merged with your OS's init scripts.
-<p> <b> Q. What should I check periodically?
-
-</b><br> A. Many of the scripts have their standard error logged to
- $prefix/logs/error, and some of the modules write caught errors
- there, as well, so you should check there at least occasionally to
- look for bugs in the code and problems in your setup.
-<p> You may want to periodically check the other log files in the logs/
- directory, perhaps occasionally rotating them with something like
- the Linux logrotate script.
-<p> <b> Q. I can't access the public archives. Why?
-
-</b><br> A. If you are using Apache, you must make sure that FollowSymLinks is
- enabled for the path to the public archives. Note that the actual
- archives always reside in the private tree, and only when archives
- are public, is the symlink followed. See this archive message for
- more details:
-<p> <a href="http://mail.python.org/pipermail/mailman-users/1998-November/000150.html">http://mail.python.org/pipermail/mailman-users/1998-November/000150.html</a>
-<p> <b> Q. Still having problems? Running QMail?
-
-</b><br> A. Make sure that you are using "preline" before calling the "mailman"
- wrapper:
-<p> |preline /home/mailman/mail/mailman post listname
-<p> "preline" adds a Unix-style "From " header which the archiver requires.
- You can fix the archive mbox files by adding:
-<p> From somebody Mon Oct 9 12:27:34 MDT 2000
-<p> before every message and re-running the archive command
- "bin/arch listname". The archives should now exist. See README.QMAIL
- for more information.
-<p> <b> Q. Still having problems? Running on GNU/Linux?
-
-</b><br> A. See the README.LINUX file.
-<p> <b> Q. I want to get rid of some messages in my archive. How do I do
- this?
-
-</b><br> A. David Rocher posts the following recipe:
-<p> <li>
- remove $prefix/archives/private/<em>listname</em>
-<li>
- edit $prefix/archives/private/<em>listname</em>.mbox/<em>listname</em>.mbox [optional]
-<li>
- run $prefix/bin/arch <em>listname</em>
-<p> <b> Q. How secure are the authentication mechanisms used in Mailman's web
- interface?
-
-</b><br> A. If your Mailman installation run on an SSL-enabled web server
- (i.e. you access the Mailman web pages with "https://..." URLs),
- you should be as safe as SSL itself is.
-<p> However, most Mailman installation run under standard,
- encryption-unaware servers. There's nothing wrong with that for
- most applications, but a sufficiently determined cracker *could*
- get unauthorized access by:
-<p> <li>
- Packet sniffing: The password used to do the initial
- authentication for any non-public Mailman page is sent as clear
- text over the net. If you consider this to be a big problem, you
- really should use an SSL-enabled server.
-<p> <li>
- Stealing a valid cookie: After successful password
- authentication, Mailman sends a "cookie" back to the user's
- browser. This cookie will be used for "automatic" authentication
- when browsing further within the list's protected pages. Mailman
- employs "session cookies" which are set until you quit your
- browser or explicitly log out.
-<p> Gaining access to the user's cookie (e.g. by being able to read
- the user's browser cookie database, or by means of packet
- sniffing, or maybe even by some broken browser offering all it's
- cookies to any and all sites the user accesses), and at the same
- time being able to fulfill the other criteria for using the
- cookie could result in unauthorized access.
-<p> Note that this problem is more easily exploited when users browse
- the web via proxies -- in that case, the cookie would be valid
- for any connections made through that proxy, and not just for
- connections made from the particular machine the user happens to
- be accessing the proxy from.
-<p> <li>
- Getting access to the user's terminal: This is really just
- another kind of cookie stealing. The short cookie expiration
- time is supposed to help defeat this problem. It can be
- considered the price to pay for the convenience of not having to
- type the password in every time.
-<p> <b> Q. I want to backup my lists. What do I need to save?
-
-</b><br> A. See this FAQ wizard entry:
- <a href="http://www.python.org/cgi-bin/faqw-mm.py?req=show&file=faq04.006.htp">http://www.python.org/cgi-bin/faqw-mm.py?req=show&file=faq04.006.htp</a>
-<p> <b> Q. How do I rename a list?
-
-</b><br> A. Renaming a list is currently a bit of a pain to do completely
- correctly, especially if you want to make sure that the old list
- contacts are automatically forwarded to the new list. This ought
- to be easier. :(
-<p> The biggest problem you have is how to stop mail and web traffic to
- your list during the transition, and what to do about any mail
- undelivered to the old list after the move. I don't think there
- are any foolproof steps, but here's how you can reduce the risk:
-<p> - Temporarily disable qrunner. To do this, you need to edit the
- user `mailman's crontab entry. Execute the following command,
- commenting out the qrunner line when you're dropped into your
- editor. Then save the file and quit the editor.
-<p> % crontab -u mailman -e
-<p> - Turn off your mail server. This is mostly harmless since remote
- MTAs will just keep retrying until you turn it back on, and it's
- not going to be off for very long.
-<p> - Next turn off your web server if possible. This of course means
- your entire site will be off-line while you make the switch and
- this may not be acceptable to you. The next best suggestion is
- to set up your permanent redirects now for the list you're
- moving. This means that anybody looking for the list under its
- old name will be redirected to the new name, but they'll get
- errors until you've completed the move.
-<p> Let's say the old name is "oldname" and the new name is
- "newname". Here are some Apache directives that will do the
- trick, though YMMV:
-<p> RedirectMatch permanent /mailman/(.*)/oldname(.*) <a href="http://www.dom.ain/mailman/$1/newname$2">http://www.dom.ain/mailman/$1/newname$2</a>
- RedirectMatch permanent /pipermail/oldname(.*) <a href="http://www.dom.ain/pipermail/newname$1">http://www.dom.ain/pipermail/newname$1</a>
-<p> Add these to your httpd.conf file and restart Apache.
-<p> - Now cd to the directory where you've installed Mailman. Let's
- say it's /usr/local/mailman:
-<p> % cd /usr/local/mailman
-<p> and cd to the `lists' subdirectory:
-<p> % cd lists
-<p> You should now see the directory `oldname'. Move this to
- `newname':
-<p> % mv oldname newname
-<p> - Now cd to the private archives directory:
-<p> % cd ../archives/private
-<p> You will need to move the oldname's .mbox directory, and the
- .mbox file within that directory. Don't worry about the public
- archives; the next few steps will take care of them without
- requiring you to fiddle around in the file system:
-<p> % mv oldname.mbox newname.mbox
- % mv newname.mbox/oldname.mbox newname.mbox/newname.mbox
-<p> - You now need to run the `bin/move_list' script to update some of
- the internal archiver paths. IMPORTANT: Skip this step if you
- are using Mailman 2.1!
-<p> % cd ../..
- % bin/move_list newname
-<p> - You should now regenerate the public archives:
-<p> % bin/arch newname
-<p> - You'll likely need to change some of your list's configuration
- options, especially if you want to accept postings addressed to
- the old list on the new list. Visit the admin interface for your
- new list:
-<p> o Go to the General options
-<p> o Change the "real_name" option to reflect the new list's name,
- e.g. "Newname"
-<p> o Change the subject prefix to reflect the new list's name,
- e.g. "[Newname] " (yes, that's a trailing space character).
-<p> o Optionally, update other configuration fields like info,
- description, or welcome_msg. YMMV.
-<p> o Save your changes
-<p> o Go to the Privacy options
-<p> o Add the old list's address to acceptable_aliases.
- E.g. "oldname@dom.ain". This way, (after the /etc/aliases
- changes described below) messages posted to the old list will
- not be held by the new list for "implicit destination"
- approval.
-<p> o Save your changes
-<p> - Now you want to update your /etc/aliases file to include the
- aliases for the new list, and forwards for the old list to the
- new list. Note that these instructions are for Sendmail style
- alias files, adjust to the specifics of how your MTA is set up.
-<p> o Find the lines defining the aliases for your old list's name
-<p> o Copy and paste them just below the originals.
-<p> o Change all the references of "oldname" to "newname" in the
- pasted stanza.
-<p> o Now change the targets of the original aliases to forward to
- the new aliases. When you're done, you will end up with
- /etc/aliases entries like the following (YMMV):
-<p> XXX This needs updating for MM2.1!
-<p> # Forward the oldname list to the newname list
- oldname: newname@dom.ain
- oldname-request: newname-request@dom.ain
- oldname-admin: newname-admin@dom.ain
- oldname-owner: newname-owner@dom.ain
-<p> newname: "|/usr/local/mailman/mail/mailman post newname"
- newname-admin: "|/usr/local/mailman/mail/mailman mailowner newname"
- newname-request: "|/usr/local/mailman/mail/mailman mailcmd newname"
- newname-owner: newname-admin
-<p> o Run newaliases
-<p> - Before you restart everything, you want to make one last check.
- You're looking for files in the qfiles/ directory that may have
- been addressed to the old list but weren't delivered before you
- renamed the list. Do something like the following:
-<p> % cd /usr/local/mailman/qfiles
- % grep oldname *.msg
-<p> If you get no hits, skip to the next step, you've got nothing to
- worry about.
-<p> If you did get hits, then things get complicated. I warn you
- that the rest of this step is untested. :(
-<p> For each of the .msg files that were destined for the old list,
- you need to change the corresponding .db file. Unfortunately
- there's no easy way to do this. Anyway...
-<p> Save the following Python code in a file called 'hackdb.py':
-<p> -------------------------hackdb.py
- import sys
- import marshal
- fp = open(sys.argv[1])
- d = marshal.load(fp)
- fp.close()
- d['listname'] = sys.argv[2]
- fp = open(sys.argv[1], 'w')
- marshal.dump(d, fp)
- fp.close()
- -------------------------
-<p> And then for each file that matched your grep above, do the
- following:
-<p> % python hackdb.py reallylonghexfilenamematch1.db newname
-<p> - It's now safe to turn your MTA back on.
-<p> - Turn your qrunner back on by running
-<p> % crontab -u mailman -e
-<p> again and this time uncommenting the qrunner line. Save the file
- and quit your editor.
-<p> - Rejoice, you're done. Send $100,000 in shiny new pennies to the
- Mailman cabal as your downpayment toward making this easier for
- the next list you have to rename. :)
-<p> <p>
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